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“Perhaps there is no better time for medical practices to reassess their collection efforts and determine if their billing and collection agency partners are providing high quality services to meet the practice’s changing needs. Given the complexity of the health care system and the need for practices to serve as the stewards of the services they provide, developing a successful relationship with a collection agency service provider becomes the building block for success.”

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Dear Doctor

Does your professional billing company / collection agency work ethically and efficiently with your patients?

 

Sea West Account Managing is a certified medical collections and billing agency.


Our advantage:

We take the hassle out of account administration.

Our unique personalised model will meet your every need.

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We offer 4 different administration options which include the following services:

Capture of patient detail; Patient validation with real time Funders; Funds exhausted & Industry change notifications; Full Credit Control process- collections, receipting, handover and Bad Debt Recovery.

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Doctor, re-think the following: It is a fact that how the practice staff / debt bureau / debt collector / attorney of a medical practice relates to patients and families in the collection process is a reflection of the service provider’s values, compassion and mission. How then can the practice be certain their accounts receivable vendor is credible, compliant and community sensitive?

It all boils down to three critical strategies:

  • select the right outside debt bureau or collection partner;
  • set clear indicators for success; and
  • keep communicating to create a relationship of confidence and trust.

Sea West is just that billing/collections company you have been waiting for!

Review Our Benefits:

The decision will result in containing costs, enhancing efficiency and to turn the difficult task of sound financial management of the practise over to specially trained professionals. We invest in sophisticated technology and employ “highly trained personnel” who often specialise in healthcare collections, allowing us to function as an extension of your practice’s accounts receivable department. The result often is improved collection rates and more resources to devote to your practice core mission namely, providing quality patient care.

With the basic legal requirements covered, be sure to get a detailed description of our quality assurance program. We have an extensive Advisory guideline programme and Debt Collecting program and details can be disclosed on request.

 

Indicators of Success

For many practices, the major consideration when choosing a collections company may be price.

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It is vital, however, to shift from the perspective of “cost” to one of “value.” The lowest-priced agency may not be able to provide the services most closely suited to a particular practice’s needs. It’s the return on investment equation.

Sea West will help you improve financial performance, meet all the compliance requirements, and maintain a strong reputation in the community for fair, compassionate, and ethical billing and collection practices. In today’s environment, those are the strongest indicators of success.

 

Our Approach:

Creating a Relationship with Confidence

Sea West aims to create a solid relationship through: face-to-face sales presentations, interviews or site visits and contacting other clients.

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We believe a comprehensive contract is perhaps the most important element: outline the responsibilities of the agency under the applicable legislation and its duty to access, use and house PHI as required by the practice. In addition, the expectations of both parties should be clearly laid out in the Business Agreement, including what the agency requires of the healthcare provider to ensure success. This means the practice must work with the credit bureau / collection agency to set firm policies on exactly how debt will be collected and the legal remedies the collection agency may use in the process.

It is recommended that you, the medical practice, be ready to work with the agency to spot potential problems and correct them early.

Sea West will entail a quality assurance program including regular reports from our offices to the practice and periodic meetings with agency senior management and practice staff with the authority to change policies and procedures in a timely manner, in order to assure up to date and efficient procedures at all times.

Sea West guarantees high level of performance and knowledge of staff in the company – this is invaluable to the overall success of the results. We cover all sound credit management principles, ethical and legal aspects of the role required.

The goal is to get patients into the collection process that is most appropriate for them. If we reach out to patients to resolve the bill with the right message, good things happen.

 

Collecting money from patients has never been a core competency for healthcare providers. By shifting from back-end collection to front-end collection, Sea West is filling the niche by stepping-up their administrative skills and competencies.

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Our staff better understand how health plans work. And they’ll strive towards mastery of these topics so that they can ensure patients fully and clearly understand their financial responsibilities. Most people don’t plan to not pay for health care. But increasingly, they need to be coached through the entire process.

 

 

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In summary:

Sea West delivers unsurpassed service offering:

  • Sustainable professional personal contact with your patients.
  • Maximize your income through analysed billing and structured fees in conjunction with your discipline.
  • Minimize your risk through monthly audits and annalistic progress reports.
  • Service excellence with high ethical standards ready to be incorporated in your practice, to your benefit on both a personal and professional level.
  • Market related fees- you only pay for our collection success rate.
  • Specialist medical debt recovering agents who can assist with debt collecting.

For more information please do not hesitate to contact us

 


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